THE IMPACT OF MOTIVATION ON STAFF OVERALL PERFORMANCE IN THE CIVIL SERVICE

THE IMPACT OF MOTIVATION ON STAFF OVERALL PERFORMANCE IN THE CIVIL SERVICE

(CASE STUDY ON MINISTRY FOR EDUCATION)

ABSTRACT

Over the year staffs of Federal Ministry of Education Abuja have experienced an era of dissatisfaction and lack of motivation on their job. It is in the light of the above statement that this study was undertaken to determine the relationship between motivational factors and general level of job satisfaction and productively. The research to investigate the response of the staffs about the nature of the job, pleasure that they derive from the job, and also the level of motivation given to them (employees). The method used in collecting data for the study includes; questionnaire, which of course is the main sources, interview and observation were also used. After the data’s were sorted out and analyzed, the researcher discovered that adequate motivation factor intends to compel staff overall performance but certain factors such as poor pay package, lack of inventive, promotion, lack of individual participation, in decision making e.t.c has an adverse effect in performance and productivity. Hence, there is need to improve the general welfare of employees in their organization.

CHAPTER ONE

INTRODUCTION

1.1  Background of the Study

How much motivation and job satisfaction do workers need or get toward executing their duties efficiently and effectively for higher productivity. In order words, what are the basic need for workers and how are they satisfied by their employer? To most people, what have come uppermost in their minds when looking for job is the salary attached to it but then is salary all that it takes to be satisfied with a job? In Nigeria today, lack of proper managerial knowledge, economics depression and high rate of unemployment have made most workers subject themselves to deplorable working condition which of course are the catalyst of low productivity.

          The management of most organization tend to believe that workers are satisfied with their job but unfortunately they are not because they are aware that the job market is tight, they stick with the one they have not minding the condition they face.

          The disadvantage of this scenarios to the employer is that most often these workers do not put their best effort toward attainment of organizational goals and as a result of that low productivity will be achieve. The big question is how many organization are willing to continually motivate their employees to enhance higher productivity?

          Managers in most of these organization are aware of the situation in the labour (employees) putting in their best in terms of productivity. The needs for security of all types physical, psychological and economic are important for effectively productivity. Security can serve as an incentive to some individuals to remain with the organization and put his/her maximum effort in productivity.

          One of the major aims of the research is to investigate extent which management of the organization makes use of motivation as a tools to enhance the performance of the employees in the organization, using National Identity Card Management Commission Abuja as a case study.

1.2     Statement of the Problem

The impact of motivation on staff overall performance in a public civil service. Where is observed that staffs are not motivated, where motivation are not been given adequate attention. The study therefore attempt to access whether or not motivation enhance staff overall performance in a civil services especially Ministry of Education Abuja.

1.3     Objective of the Study

The objective of the study are as follows:

1. To identify the impact of motivation on staff overall performance in a civil service.
2. To highlight what motivation can do in an organization.
3. To make recommendation for its improvement.

1.4     Significance of the Study

The emergency of motivation has a lot benefit on the strength of an organization employees through the grants of motivation.

It is significance also in the area of exploitation and available to achieve a maximum output in the civil services.

The study shall be of importance benefit to the managers and administrators in pursuit of organizational goals and objective. The study will serves as aid to corporate management and the general public.

1.5     Research Questions

1. What extent does monetary rewards on performance of ministry of Education staffs in Abuja?
2. What extent does job enrichment affect the overall performance of ministry of Education staffs in Abuja?
3. What extent does training affect the performance of ministry of Education staffs in Abuja?
4. Which among the department that are effectively use motivation to enhance the performance of ministry of Education staffs in Abuja?
5. Does team building affect the performance of ministry of Education staffs in Abuja?

1.6     Research Hypothesis

Hi: Motivation lead to staff overall performance which contributes to the attainment of organizational set of goals and objectives.

H0: Motivation do not increase staff overall performance which contributes to the attainment of organizational set goals and objectives.

1.7     Scope of the Study

The little of this work clearly indicate the area of study. The issues that will be examined here are the impact of motivation on staff overall performance in civil service.

1.8     Limitation of the Study

The limitation of time and other resources on the part of the researcher make it impossible to embark on a comparative study of similar organization at the same time. But it is true that the study will serve as a representative sample of similar researcher institution whose industries finding will generally accepted.

1.9     Definition of Relevant Terms

For the purpose of clarity and understanding while reading of some research work, there is need to give brief definition of some relevant terms which includes:

Motivation: Motivation refers to the way in which urges, drives, desires, aspirations, striving and needs of human beings directs control or explains their behaviours.

Management: Follet (1981) seems management as an act of getting things done through other people.

Performance: Is the accomplishing of a given task measured against present known standard of accuracy, completeness, cost and speed.

Productivity: This refers to maximum output in terms of effectiveness and efficiency of the employee in the environment.

Organization: This word is used here to mean, an entity that is formed by a group of people for the attainment of certain common or objective.

Efficiency: Is the (often measurable) ability to avoid wasting materials energy, efforts, money and time in doing something or in producing a desired result.

Effectively: Refer to a way of produces the interceded result or a successful result.

Goals: Is a desired result that a person or organization plans, envisions, and commits to achieve at a particular time.

Civil service: Civil service is the part of the economy concerned with providing various governmental services.

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