Motivation of Staffs for Improve Productivity

Motivation of Staffs for Improve Productivity

For every business institutions, staffs are the main implementer of sets or giving policies. Between the management and the customers, they are the strategic link. Therefore this make the motivation of staff becomes very much important, crucial and necessary especially when the delivery of high quality of services is of high priority or of paramount and essential because the quality of services is a subjective concept. This is related to the level at which the current experience diverge from the main expected experience within responsibilities or range of responsibilities. Therefore to determine the quality of staffs, there should be great different in what you get and what you are expected. Because when one gets more than expected there is definitely quality in work done. According to Bevan (1991) he states six summaries of the major points of services management for staff.

i. The staff is responsible for managing client’s involvement.

ii. Staff should look for both the positive and the negative circles; make more noticeable the positive; and try to completely remove the negative.

iii. Responsible to manage work action, and make the action correspond.

iv. Staffs are responsible to manage customer’s expectation – everybody is conscious of quality therefore it is regards as the difference between expectation and reality.

v. Staffs are also expected to guide against problem at all cost most especially at contact point. Contact point is the point at which the client experience the services

vi. A staff is also expected to have set style of operation.

Therefore it is of vital important that staffs are carried along in all the activities of the organization.