THE IMPACT OF BUSINESS ENVIRONMENT ON ORGANIZATIONAL PERFORMANCE (A CASE STUDY OF SHERATON HOTEL AND TOWERS, ABUJA)
ABSTRACT
ABSTRACT
Motivation is seen as a major
input for enhancing the efficient management of any organization. This research
work focuses on motivation of organizational performance of Sheraton Hotel and
towers, Abuja as well as its impact on employee productivity in the
organization. In the course of this study, personal interviews and
questionnaires will be administered by the researcher to collect relevant data
for this research. The data will be analyzed using sample percentages while
Chi-Square method will be use to test formulated hypothesis. The result of
findings will be shown and recommendations also made known on how management of
Sheraton Hotel and Towers, Abuja will motivate its workers more efficiently.
TABLE
OF CONTENT
CHAPTER ONE
1.0 Introduction
1.1 Background Of The Study
1.2 Statement Of The
Problem
1.3 Objectives Of The Study
1.4 Significance Of The
Study
1.5 Research Questions
1.6 Scope Of The Study
1.7 Research Hypothesis
1.8 Limitations Of The
Study
1.9 Definition Of Terms
CHAPTER TWO: LITERATURE
REVIEW
2.1 Introduction
2.2 Background Of The Case
Study
2.3 Concepts Of Business
And Business Environment.
2.4 Current Concepts Of
Business Environment.
2.5
The Nature
And Scope Of Business Environment
2.6
Expectation
From Business And The Society
2.7
Business
Environment Internal And External
2.8
Effects Of
Business Environment On Organizational Performance
2.9
Theoretical
Framework Of Business Environment
References
CHAPTER
THREE: RESEARCH DESIGN AND METHODOLOGY
3.1 Introduction
3.2 Research
Design
3.3 Research
Population
3.4 Sample
Size And Sampling Technique
3.5 Sources
Of Data Collection
3.6 Research
Instruments
3.7 Questionnaire
Design
3.8 Question
Distribution And Collection
3.9 Method
Of Data Analysis
CHAPTER
FOUR: DATA PRESENTATION AND ANALYSIS
4.1 Introduction
4.2 Data
Presentation And Analysis
4.3 Test
Of Hypothesis
4.4 Research
Findings
CHAPTER
FIVE :
SUMMARY,
CONCLUSION AND RECOMMENDATION
5.1 Introduction
5.2 Summary
5.3 Conclusion
5.4 Recommendations
Bibliography
Appendix A
CHAPTER ONE
1.0 INTRODUCTION
A firm cannot operate in a vacuum and is affected by external and
internal environmental conditions. While internal environment can be controlled
by a manager, the external environment remains uncontrollable to any manager.
The external environment remains the concern of any business manager
because it plays a significant role in the growth, success and profitability of
any business. Inward trend in the population of consumers can result in decline
of a firms sales and hence, its profit. On the other hand, a sudden change in
government policies that relate to importation or exportation may affect a firm
adversely or favourably.
Today, businesses do not
only compete in regional or domestic market, but in global markets. Apart from
such increasing competitiveness in
general and industry environment, changes in business environment are highly
dynamic and erratic in nature. All these call for increasing management
concerns in the form of improved efficiency and
effectiveness. This is because what a manager does with his environment
would determine his business success or other wise. The external environment of
a firm can be divided into general and industry or competitive environment. The
general environment is composed of elements in the broader society that can
influence an industry and the firms within it while the industry environment
is the set of factors. The threat of new entrants, suppliers, buyers,
product substitutes, and the intensity of rivalry among competitors that
directly influences a firm and its competitive actions and responses.
1.1 BACKGROUND OF THE STUDY
Over the years, it is widely agreed that conductive business environment
has played a significant role in the development of business organization. It
has led to increased in performance, profits, increased sales, and the general
growth of an organization. recently, it has been discovered
that the major problem of modern business is linked to environmental factors.
Political instability, technological changes for
instance keep changing according to time, and business organization has a
responsibility of keeping the pace moving. The major problem confronting every business organization is mostly
attributed to both internal and external environmental factors whose control is
minimal to managers, and as such, its
weight in the organization are felt
heavily. Government policies, technological changes e.t.c has affected the
decision, growth, performance and the general objectives of the organization.
therefore, it is necessary to examine the impact of these business environments
on organization performance.
1.2 STATEMENT OF THE PROBLEM
Business does not operate in isolation. The success or failure of
any business industry depends largely on the impact of the environment in which
it operates. The dynamism of the
environment posses a lot challenges to
the management of the hospitality industry especially that of Sheraton hotels and towers. the major problem faced by
the management of Sheraton hotels and towers revolves around the macro
environment which includes competition, technology, political, social and
demography e.t.c.
1.3 OBJECTIVES OF THE STUDY
The major objective of this research is to give an in-depth analysis
of the impact of environment on Sheraton
hotels and towers.
The objectives are as follows:
1.
To reveal the importance of
business environment to Sheraton hotels and towers.
2.
To reveal how the environmental
factors(internal and external) affects the Sheraton hotels and towers.
3.
To assess the scope of Sheraton
hotels and towers
4.
To make recommendations and
action deemed necessary based on findings.
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