AN ASSSESS OF LEADERSHIP STYLES OF OFFICE MANAGERS AND THEIR EFFECTS ON THE PRODUCTIVETY OF OFFICE EMPLOYEES IN SELECTED ESTABLISHMENTS IN JOS MENTROPLOIS
Abstract
Abstract
This research work was
conducted to assess the leadership style of office managers and their effects
on the productivity of office employees in selected establishments in Jos Metropolis.
Four research questions were formulated to guide the study, comprising of
senior and junior staff from the selected establishments. Instrument used in
collection of data was questionnaire. A sample size of sixty was used and questionnaires
were administrated to them. Based on the analyzed data, it was revealed
that: supervisors at the four selected establishment were democratically
oriented. It was also discovered that their employees were adequately motivated.
Based on these findings, it was recommended that leaders who are democratically
oriented should be supervisors in organizations. One thing that is sure is that,
for one to be an effective and efficient manager, he must learn and apply the
act of leadership.
CHAPTER
ONE
1.0 1.0 INTRODUCTION
An effective leadership style has
been widely acknowledged as a potent instrument for achieving organisation
goals and objectives. Leadership is an important aspect of managing, the
ability to lead effectively is one of the keys to being an effective office
manager; the essence of leadership is fellowship. In other words, it is the
willingness of people to follow that makes a person a leader.
Moreover, people tend to follow
those whom they perceive as providing a means of achieving their own desires,
wants and needs. That is why any organization that desires to achieve her
objectives, must have an effective and efficient leadership who knows how to
apply all the management principles in achieving her organizational objectives,
therefore it is importance to embark on this research work to assess leadership
styles of office managers and their effect on the productivity of office
employee in selected establishments in Jos Metropolics.
1.1 Background of the study
Personnel administration is vertically
concerned with the management of human performance in organisations. This
performance is significantly affected by the quality of the relationship
between the people who do the job and
the people who supervise and coordinate it. The supervisor is the manager in
the office and he does manage through inspections overseeing and controlling
while the top management managers these offices from a distance. The supervisor
oversees the work of other employees in order to achieve the desired result of
the organization. He has the responsibility of getting all those workers to
produce the desired result of the unit or department he is described as the man
in the middle. He has to face both ways to represent the management and at the
same time to represent the staff in the offices. The supervisor is seen as
somebody who is able to motivate and influence people to move towards a common
goal willingly. To be a leader he must have special qualities that put him high
above others. As a supervisor, he should be more interested not in making his
subordinates perform but also more importantly in helping them achieve as well
as satisfy their relevant needs and aspiration while meeting the requirement of
the organization. Is said to be goal directed accept or react as individuals
but as
members of a group. An organization requires a good
leadership among other factors to be
able to survive in an environment of scarce resources. Efficient leadership
constitutes an attractive device for good followership, and index of success.
It often judge relative performance, which will result in good productivity.
A supervisor must be a good leader and leadership is
made of a number of characteristics. He must be productive, he is able to
control in order to gain maximum cooperation from his followers one cannot
become a supervisor unless one is willing to exercise leadership which is
necessary because a supervisor directs activities and operations, assigns
various jobs, determine proprieties and make decision about a variety of
problems. The researcher having seen the important part played by employees in
an organization discovers that leadership style of a office manager has great
effect on the productivity of office employees. And therefore embarked on these
researcher work in order to come up with the best leadership style that should
be practise by managers. In order to promote or increase productivity of
employees in office at a particular time leadership style is such that does not
permit managers, supervisor or a leader to appreciate his employees by way of
motivating them, there is bound to be human beings desired to be motivated to
perform a task, and to do it better.
Leadership has for age concerned researchers and office
managers’ talk about the factors that make an effective leader and extensive
research has been conducted on the same issue. Etuk (2002). Various
researchers’ Knootz (2004) and Lucy (2007) hold the view that many factors
determine the style of leadership adopted by a office manager. In some
situations, the leaders make the difference between success and failure. Some
leaders are effective in one organization but not in other. Other leader are
successful no matter where they go despite various studies of leadership;
researchers Fielder (2005), Miklo (2008) and Steer (2002) cannot fully explain
their contractions and inconsistencies. The question now therefore arises,
which of the leadership style be practise by the managers and what are the
effect on productivity.
This research work looks into the relevance of the
leadership style of office managers and their effect on the productivity of
employees. The main problems this research set out to solve are to know the
best leadership styles to be practise.
1.3 The purpose of the study
1.
To assess leadership
styles of office managers and their effects on the productivity of office
employees.
2. To
examine the extent to which the leadership styles adopted by office manager
have affected productivity in the organization.
3. To
examine the various leadership styles of office managers in some establishments
in Jos.
4.
To examine the various
managerial leadership styles and how effective they are in the organization.
The result if this study will be of benefit in the
following ways:
i.
Managers will now
appreciate which leadership style is preferable and most useful in different
situations in the working environment.
ii.
Managers will now know
how to enhance the workers performance to achieve the set goals for the
organization.
iii.
Organization will also
be able to organize training programmes for their managers to help in
development of better leadership traits in the offices.
iv.
Researchers will also
know what makes workers react favourably or unfavourably to organization.
v. It will also enable
institutions of higher learning to enrich their programmes in management.
1.5 Research Questions
In order to give focus to the study, the following
questions were drawn up for investigation:-
1. What
are the leadership styles adopted by office managers in Jos Metropolis?
2. To
what extent has the leadership styles adopted by the manager contributed to the
achievement of the organizations’ goals and objectives?
3. What
are the managerial leadership styles adopted by managers and how effective are
they in the organization under investigation.
4. What
leadership styles or modification do you recommend for better result by the
organization under investigation?
The study was limited to the following establishments:
Nasco Group of Companies Jos D=South secretariat (LGA), power holding Comopany
of Nigeria Jos and Union Bank Nig. PLC, Jos Branch were used for data
collection.
Leadership: Influencing people to achieve organizations set goals and
objectives.
Organization: The coming together of a group of people for a common purpose and
for the achievement of common objectives.
Manager: He is someone who supervises, oversees in order to achieve the
desired results.
Effectiveness: The degree of goals attainment in an organization.
Efficiency: A measure of how we human and material resources are used to produce
output.
Motivation: The driving force that makes employees to exhibit best in work
situations.
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